General FAQ’s

What are the Hospital hours?

Our hospital is open Monday through Friday from 7:30 am until 5:30 pm. Our Hospital is closed on Saturdays and Sundays.

Do we see walk-ins?

At Halifax Veterinary Center, scheduled appointments always come first. We do, however, see walk-in patients when our schedule allows. A walk-in patient who needs a wellness exam and vaccines may not be able to be seen by us that day. A walk-in patient who needs an exam for feeling ill will be triaged. Any patient in respiratory distress will be immediately taken to our treatment area to be assessed. However, if stable, you may be asked to wait until we can fit your pet in. If we cannot fit your pet in and your pet is stable enough to go to the emergency center, we may direct you there. A walk-in, no matter well or ill, may have to wait hours to be seen or be turned away due to our scheduled appointments for the day. It is always recommended to schedule an appointment instead of being a walk-in.

With the need for veterinary care having increased nationwide since 2020, we are booking wellness exams at least one month in advance. We do our best to see your pets who are not feeling well as soon as we can. We ask that you call as soon as your pet shows signs of feeling ill, so you do not have to wait once your pet’s symptoms have gotten worse. Having a pet who has had symptoms for three or more days, and then expecting to be fit in near our closing time is not fair of you to ask of us.

Can I make payments?

Payment is required at the time of service, however, we do accept Care Credit and Scratchpay if you are in need of a payment plan. See Payment Options.

What forms of payment do you accept?

Cash, Check, MasterCard, Discover, Visa, American Express, and CareCredit, Scratchpay. We offer a 5% discount off doctor’s services when paying with cash.

Is it a good idea to let my pet have at least one litter?

No, there is no advantage to letting your pet have one litter. However, there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.

Are we accepting new clients?

New clients are always welcome. New clients are expected to have a scheduled appointment, to bring prior records with them, and to arrive ten minutes early to complete paperwork. We are required by law to give a Rabies vaccine to any patient who does not have proof of a current rabies vaccination. The only exception is if one of our doctors believes the patient to be too ill to receive the vaccination that day. We will NOT see your pet unless you agree to this policy. Our doctors’ medical licenses will not be compromised because a client may have “forgotten” their old records or because an owner does not believe in the Rabies vaccination. Simply put, it is the law.