General FAQ's

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (386)322-0108.

  1. What are the Hospital hours?
    Our hospital is open Monday through Friday from 7:30 am until 5:30 pm.  Our Hospital is closed on Saturdays and Sundays, however special arrangements can be made for boarding check out.
  2. Do I need to have an appointment?
    We prefer you have an appointment, but walk-ins are always welcome, although you may have to wait. We will do our best to accommodate you as quickly as we can. Any pet in distress will be seen immediately by a technician to be assessed and triaged.
  3. Can I make payments?
    Payment is required at the time of service
  4. What forms of payment do you accept?
    Cash, Check, MasterCard, Discover, Visa, American Express, and CareCredit. We offer a 5% discount off doctor's services when paying with cash.
  5. At what age can I have my pet spayed or neutered?
    Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.
  6. What is the pre-anesthetic blood screening?
    This is a blood test that is run in our in-house laboratory prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
  7. How long do the sutures stay in after my pet's surgery?
    Procedures involving sutures require them to be removed 14 days following the surgery.
  8. Is it a good idea to let my pet have at least one litter?
    No, there is no advantage to letting your pet have one litter. However, there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
  9. Do you board pets?
    Yes, we offer boarding services for our clients. We have boarding space for both dogs and cats. We also can board other small animals, such as ferrets, guinea pigs, bunnies, hamsters, and rats, but you will be required to bring your own cage and food for those pets.
  10. What are your kennels like?
    Our dog kennels are all indoor. The dogs are walked 4 times daily while they are boarding. The cat boarders are housed in a separate area away from the dogs. Blankets, beds, and food are provided for our boarders, but you are always welcome to bring your own.